Privacy Policy 789bed — Our Commitment to Protecting Malaysia Players' Data

1. Introduction & Our Commitment

789bed respects the privacy of every player and user on our platform. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information when you use the 789bed website, mobile app, or any other 789bed services.

We believe transparency is the foundation of trust. That is why we have written this policy in plain, easy-to-understand language — not confusing legal jargon — so you truly know what happens with your data. If you disagree with any part of this policy, please stop using our platform.

2. Information We Collect

To deliver the best service and ensure platform security, 789bed collects several categories of information as follows:

Personal Information You Provide

• Full name as shown on your identity document.
• Identity card or passport number for identity verification (KYC).
• Date of birth to verify that you meet the minimum age requirement of 18 years.
• Registered email address and mobile phone number.
• Bank account number and bank name for deposit and withdrawal processing.
• Residential address if required for further verification.

Usage & Technical Data

• IP address, web browser type, and device information.
• Records of login activity, session times, and platform usage patterns.
• Transaction history including deposits, withdrawals, and wagering activity.
• Records of interactions with the customer support team.
• Location data at the country or region level (not precise GPS location).

3. How We Use Your Information

The information we collect is used solely for legitimate purposes directly related to the delivery of 789bed services. The following are the primary purposes for which your data is used:

We do not use your data for any purpose beyond those stated above without first obtaining your additional consent.

4. Sharing Information with Third Parties

789bed does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, in certain limited circumstances, we need to share your data with specific parties to ensure 789bed services operate properly:

• Payment Providers: Transaction information required to process your deposits and withdrawals is shared with approved payment processors such as FPX, e-Wallet operators, and relevant banks.
• KYC Service Providers: Your identity verification documents are submitted to certified identity verification service providers to ensure compliance with legal requirements.
• Game Providers: Limited game session information is shared with registered game software providers to ensure smooth gameplay.
• Regulatory Authorities: Your information may be disclosed to government authorities, law enforcement agencies, or regulatory bodies as required by applicable Malaysian law.
• Group Companies: Information may be shared within the 789bed group of related companies for internal operations and administration purposes only.

5. Data Security & Protection

Your data security is our absolute priority. 789bed continuously invests in cutting-edge security infrastructure to ensure your information is always protected against cyber threats, unauthorised access, and data breaches.

• 256-bit SSL Encryption: All data transmitted between your device and 789bed's servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions.
• Secure Servers: Your data is stored in certified data centres equipped with strict physical and digital access controls and regular backup systems.
• Two-Factor Authentication (2FA): We provide and encourage the use of 2FA on all player accounts to add an extra layer of security.
• 24/7 Monitoring: Our security team continuously monitors systems to detect and address any suspicious activity in real time.
• Regular Security Testing: Penetration testing and security audits are conducted regularly by independent parties to identify and address any system vulnerabilities.

6. Cookies & Tracking Technologies

789bed uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
• Functional Cookies: Storing your preferences such as language, display settings, and login information for a convenient returning experience.
• Analytics Cookies: Helping us understand how users interact with the platform to improve design and functionality. Data is collected anonymously.
• Performance Cookies: Monitoring page load speeds and the platform's technical performance to ensure a smooth user experience.

You can manage or disable cookies through your web browser settings at any time. However, disabling essential cookies may affect the core functionality of the 789bed platform.

7. Your Rights as a User

As a 789bed user based in Malaysia, you have certain rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

8. Data Retention Period

789bed retains your personal information only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements. The following are our general data retention guidelines:

• Active Account Data: Retained for the duration your account is active at 789bed and for a specified period after account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements relating to anti-money laundering (AMLA) and tax reporting obligations.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in line with compliance requirements.
• Activity & Security Logs: Retained for 12 months for security investigation and fraud detection purposes.
• Customer Support Records: Retained for 2 years after a case is resolved for reference and quality control.

When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it using industry-approved methods.

9. Cross-Border Data Transfers

In the course of its operations, 789bed may process or store your data on servers located outside Malaysia. This occurs when we use cloud computing services or infrastructure from international providers based overseas.

When such data transfers occur, we ensure equivalent protection to Malaysian standards through the following mechanisms:

• Data transfer agreements that comply with internationally recognised standards.
• Selecting service providers that hold internationally recognised data security compliance certifications.
• Contractual terms binding suppliers to maintain equivalent data protection standards.

10. Changes to the Privacy Policy

789bed reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, evolving technology requirements, or newly applicable legal obligations.

When we make significant changes to this policy, we will notify you via:

• A clear notice on the main page of the 789bed website.
• Notifications via email to the address registered to your account.
• In-app push notifications on the 789bed mobile app.

Continued use of the 789bed platform after any changes are published constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed on how we protect your data.

11. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how 789bed handles your personal data, our team is here to help. We are committed to addressing every privacy inquiry seriously and within a reasonable timeframe.

You can reach us through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the 789bed website or app.
• Privacy Email: [email protected] — for official enquiries regarding data protection and the exercise of privacy rights.
• Support Email: [email protected] — for general enquiries and technical assistance.